Shipping policy
SHIPPING POLICY
PROCESSING TIME
Shell Dance Designs jewelry is handmade in Kailua-Kona, Hawai‘i. Most orders require approximately 3–5 business days for creation and processing before shipment. Processing time is separate from the carrier’s transit time.
Business days do not include weekends or holidays. More complex, custom, or high-volume orders may require additional time. If a product has a different processing estimate, the timeframe shown on that product page will apply.
During holidays, sales, market season, or other periods of unusually high demand, processing may take longer. We will contact you if a significant delay affects your order.
DOMESTIC SHIPPING
Shipping options, prices, and estimated delivery times are displayed at checkout based on the delivery address and available services. Orders are generally shipped through USPS or another appropriate carrier.
When available, tracking information will be emailed after the order ships. Carrier delivery dates are estimates and are not guaranteed by Shell Dance Designs.
INTERNATIONAL SHIPPING
International shipping is available to supported destinations. Shipping charges are calculated at checkout and may vary by destination, package size, and service selected.
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the product or shipping price unless specifically shown at checkout.
Customs processing and international carrier delays are outside the control of Shell Dance Designs. International shipping charges, duties, taxes, and customs fees are nonrefundable except where required by applicable law.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please email shelldancedesigns@gmail.com immediately if an address needs to be corrected.
Address changes cannot be guaranteed after an order has entered production or shipment processing. If an order is returned because the address supplied at checkout was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of reshipping it.
DELAYED, LOST, OR MISSING PACKAGES
Once a package has been accepted by the carrier, delivery timing is outside our direct control. Weather, customs processing, carrier disruptions, and other circumstances may result in delays.
If tracking has not updated for an extended period or the package has not arrived after its estimated delivery window, contact shelldancedesigns@gmail.com. We will help review the tracking information and, when appropriate, assist with a carrier inquiry or claim.
If tracking shows that a package was delivered but it cannot be located, first verify the shipping address, check the surrounding delivery area, ask household members or neighbors, and contact the local carrier office. Then contact us so we can help determine the appropriate next steps.
DAMAGED PACKAGES
If an order arrives damaged, retain the jewelry, packaging, mailing label, and shipping container. Email shelldancedesigns@gmail.com within seven days of delivery with your order number and clear photographs so we can evaluate the problem and assist with a resolution.
CONTACT
Questions regarding processing or shipping can be sent to: